Return & Refund Policy
If you need to return your product, please review this Return & Refund Policy.
Orders for Buyers and Retail Customers:
As a Buyer you may cancel your first order at any time prior to midnight of the third business day after the date of your order, signed in person. This does not cover any enrollment and initial order placed via mail or online.
However, in addition to the above rights Future Global Vision offers through its Distributors a 30-day from the invoice date of your order to initiate a return for a refund.
If you are a Buyer to initiate a return and cancel this transaction, contact your Distributor to deliver a signed and dated copy of the Cancellation Notice.
If you are a Retail Customer and you purchased directly from a Distributor contact your Distributor to initiate a return.
If you are a Retail Customer that purchased directly from Future Global Vision follow the steps below:
STEP 1. Notify Distributor Support. Please include your ID Number, your Order Number and the reason for the return. firstname.lastname@example.org
STEP 2. The Distributor Support Department will issue a Return Authorization Number (RAN) and an address for the return.
STEP 3. Re-package the product/packaging (opened and unopened) and send them to Future Global Vision Distribution, Attn: Returns. Clearly write the RAN number on the outside of your package, preferably on three sides of the box. If the RAN number is not in clear view on at least one side of the box your package may be refused. You are responsible for the shipping costs for this returned package.
STEP 4. You may wish to ship your return through UPS or USPS Priority Mail to receive a tracking number and to ensure we receive the product. We are not responsible for lost or damaged return shipments.
STEP 5. After we have received and approved your request, you will be credited back the refund for the item(s), including any tax paid, on the same payment method that you used to purchase the order. NOTE: The refund for the item(s) does not include any shipping and handling charges, nor any other fees.
STEP 6. Do to the different merchant and banks return policies processing of refunds may take up to 30 days from the date the returned package is received in our warehouse.
For Preferred Customers and Distributors Only Wholesale Orders:
A Preferred Customer and a Distributor may request a refund by contacting Distributor Support within 30 days from the invoice date of the order and same process applies.
Upon receipt of re-salable items, the Preferred Customer or Distributor will be charged a 10% restocking fee and reimbursed . No exception will be made under any circuntances.
90% of the cost of the original price(s).
Shipping and handling charges will not be refunded. The $49.95 membership fee is non refundable.
If the purchase was made through a credit card, the refund will be credited back to the same account. Exceptions apply to the State of Montana; please reference the Policies and Procedures for complete details.
Future Global Vision reserves the right to recoup any commissions or other compensation paid when the product that generated that compensation is returned.
Please follow the same procedure for return as outlined for Retail Customer Returns.
At least 70% of a Independent Distributor's total monthly Personal Volume must be sold to end product consumers. Our Refund Policies are design and created to protect individuals. These Policies do not apply to an Independent Distributor who for the purpose of qualifying for bonuses or other benefits, has falsely certified that the inventory for which they are attempting to receive a refund has been previously sold.